Delivery & FAQs
How soon can you dispatch my order?
Your order will be processed within 1-3 business days, with the exception of sale periods which are processed within 2-5 business days. Additional time applies for postage (see time estimates below) & custom orders.
If you require your order by a certain date, please email us at email@example.com in advance of placing your order, including the item you wish to order, the delivery postcode & the date you need it by. We will absolutely do our best to assist you & let you know if it is possible.
Please bear in mind that if you do not let us know in advance, normal processing times will apply & that our Express post option refers to postage only. The timeframe for processing your order will remain the same (i.e. 1-3 business days).
Postage / Delivery
We offer FREE standard postage Australia wide for all of our products with an Express option ($10). Postage time estimates are in addition to our processing time:
- Australia (free standard shipping): 2-7 business days via Australia Post
- Australia (express): Next business day via Australia post (if you are within the express next day post network)
- Rest of the world: 7-16 business days via Australia Post
How many Baby Milestone Cards are in a pack?
Our Luxe Collection contains 68 milestones & moments (35 double sided cards), and our Classic Collection contains 36 milestones & moments (19 double sided cards).
Do you provide custom milestone cards?
Unfortunately at this stage, we are unable to accept custom orders for milestone cards.
What size are your wall prints?
Most of our collections are available in sizes A5, A4 & A3. If you can't find the size you need, we will happily customise the colour or/and size - just drop us a message to firstname.lastname@example.org, let us know what you're after and we'll get back to you with a quote.
Returns & Refunds
We pride ourselves on providing beautifully printed designs & are happy to replace any of our non custom designs should there be a fault.
Due to the nature of custom designs (digital files, invitations & prints), we are unable to accept returns or provide refunds for any incorrect text assuming this it is as provided in your order. We want to make sure that you love your purchase, so please contact me within 10 days if there are any issues, however please be aware of the following when ordering a custom designs:
- Words will be copied exactly as they are provided.
- Due to different screen calibrations, colours on your print may vary slightly from what you see on your screen
Please be aware that unfortunately our postal providers do not yet offer a fragile service. Whist every care is taken in packing your order, we are not responsible for any breakages or damage to your order during the delivery process. If your order arrives damaged, please contact us by email within 48 hours of delivery at email@example.com and include a photo of the damaged item.